0. Preliminary Remarks
The general terms and conditions ("Wingie GTC") herein apply for the use of the Online Platforms operated under the URL's of wingie.com wingie.co.uk wingie.de wingie.ae sa.wingie.com and ru.wingie.com ("Online-Platform") and intermediary service of the flights and other services offered therein.
The annexed regulations are supplementary to the general terms and conditions of Wingie and applicable to the use of our LogiConnect® service.
The Online Platform is operated by Wingie GmbH, resident at Friedrichstr. 171, 10117 Berlin, Germany ("Wingie"). Wingie Company is the associated company (“Partner Company”) of Enuygun Com İnternet Bilgi Hizmetleri Teknoloji ve Ticaret A.Ş., having its headquarters at İçerenköy Mah. Umut Sk No: 10-12 / 55, 34752 Ataşehir - İstanbul, Turkey ("Enuygun" or "Us"). When booking through the online platform, a travel agency agreement is signed between the relevant user (“You”) and Enuygun.
The following conditions govern both the user relationship between you, as a visitor of the online platform, and Wingie, and the travel agency agreement to be signed between you and Enuygun when you book a flight via the online platform.
For the conclusion of a carrier contract mediated by Enuygun between you and the respective provider of a mediated air travel (“Flight Company”), thus, only its general commercial terms and conditions will apply.
1. Travel Agency and Travel Organization
Enuygun is not a tour operator itself, but an intermediary for the travel services of third parties and does not offer any binding / linked travel services within the meaning of Article 615w of the German Civil Code. In case your reservation is made through the online platform, a travel agency agreement is concluded between you and Enuygun only in accordance with the provisions of these general commercial terms and conditions. On the other hand, whether the flight you booked takes place does not constitute a part of the contractual obligations of Enuygun or Wingie. This solely depends on the airline company (tour operator) of your choice, with which you signed off your own travel agreement while booking (see Article 2 (e) – (h) below). Your travel agreement is based on the terms of the contract of the relevant airline company, on which the Wingie GTC herein has no effect. Please also refer to Article 6.
2. Your Booking
(a) For booking process, you must be of lawful age (i.e., at least 18 years old) and have full disposing capacity.
(b) You can even make a booking for several people. For example, if you want to travel as a family, you can book up to nine people at once. If we have only your contact details in this booking, we will forward them to the tour operator. That is, if you book for several people, you should provide the relevant information of the tour operator on time to the passengers whom you have stated to be travelling with you. In case of your failure to provide the information of the tour operator, we do not assume any liability for any possible negative impact (prejudice) in the exercise of the right of the passengers.
(c) A booking for a minor or another person who has not reached age of majority is permitted only in connection with a booking for at least one additional person of lawful age with full disposing capacity; therefore, bookings for unaccompanied minors or people who do not have full disposing capacity are not permitted. For information on the options of a travel companion, see Article 6 (b) “Travel of Children and Individuals with Special Needs”.
(d) Booking can only be made in English language via the Platform.
(e) When filling in the booking form on the online portal, you have the option to stop or cancel the booking transaction (process) to review and correct your information at any time before completing your booking.
(f) Click the “Send Payable Order” button on our platform to complete the process. In doing so, you make a binding offer to the tour operator and/or the airline company to sign a carrier contract for the travel service you have chosen ("Booking Request").At the same time, you instruct Enuygun to convey your booking request to the tour operator and/or the airline company and to mediate the conclusion of your carrier contract. By doing this, you enter into a travel agency agreement with Enuygun. You are bound by this travel agency agreement. After completing your booking, you are not allowed to cancel your agency agreement with Enuygun (German Civil Code, Article 312 g Paragraph 2, No. 9).
(g) Your booking details and the general commercial terms & conditions applicable to our intermediation will be recorded (together with the contract) by us, but will no longer be presented to you on the online platform. For your own safety, we ask you to save or print out the current version of these general commercial terms and conditions.
(h) Your carriage contract with the airline company enters into effect upon the acceptance of your booking request. The content of this carriage contract is determined by the general terms and conditions (GTC) you can then find on the website of the relevant airline company. We recommend you to review the general terms and conditions (GTC) of the relevant airline company before completing your booking: Read them carefully as they will provide you with the contractual information (e.g. Payment terms, conditions for rebooking, cancellation/termination conditions, liability regulations, etc.).
(i) Your booking request and thus, your request for concluding a carriage contract with the airline company is deemed to have been accepted when you receive the booking confirmation from Wingie to the e-mail address you provided but, in any case, when you are asked to make the payment for the price. This booking confirmation will be sent immediately. If you do not receive this confirmation within 24 hours after completing your booking in exceptional cases, please contact our travel hotline (see Article 12 "Notifications"). Please always review the booking confirmation you receive to ensure it is accurate and notify us of any errors or corrections immediately.
3. Our Services
(a) The contractual obligations of Enuygun consist of taking the necessary precautions to provide the travel service you want based on your reservation in accordance with this Wingie GTC.
(b) Therefore, the services of Enuygun are only limited to intermediary service and will be fulfilled when the booking confirmation is sent to you. The obligation to provide information or to notify is a part of your agency agreement concluded with Enuygun only if it is expressly agreed. An obligation to inform (clarification) for Enuygun without a separate contract exists only if the specific conditions known to Enuygun make it necessary to provide information and the relevant information is not covered in the information on the online platform. In such a case, Enuygun is obliged to choose the source of information carefully and to ensure the accurate transfer of the information to the customer.
(c) You are solely responsible for knowing and complying with any applicable visa regulations/legislations and other formalities required to enter the country. The information about health and entry regulations in the country of destination, as well as the information about departure or arrival times, is not part of our contractual services. For this, please contact the airline company directly.
4. Prices and Payment
(a) We display the individual prices for the services you have booked, as well as the total prices, before completing your booking on the platform and then, present them in the booking confirmation. The total price also includes the statutory value added tax, additional charges of the airline company and our agency fee (“Service Fee"). The amount of the service fee depends on the service intermediated.
(b) We explicitly state that travel cancellation insurance is not included in the prices and that this insurance must be taken out separately.
(c) The invoice issued by Enuygun will be sent to you by Wingie through e-mail address to the address you have provided. These invoices show the items specified under (a).
(d) For the payment of the total amount, you can choose to pay by credit card (only Visa or Mastercard) or any other form/method of payment offered on the online platform (for example;Sofort, Ideal, Giropay). For payments with credit card, the cardholder does not have to be the same person as the passenger. However, please note that the airline company may require the passenger to present the used credit card at check-in. If the airline company refuses to board/carry the passenger since the passenger does not present the relevant credit card, no claim for compensation or refund can be made against us.
(e) Your credit card payment will be deemed to have been made to Enuygun, even if Wingie has processed the payment on behalf of Enuygun. During the payment transaction, the three-digit security code (CVC number) of your credit card is requested for security reasons. The security code is located on the reverse side of your credit card and are the last three digits of the number on the signature section. When you shop on our website, “Secure 3D” authentication method is used to secure credit card payments. This transaction is required to complete the purchase. Some data will be requested from you for security reasons. The requested data may vary depending on the bank. Your bank can provide you with further information on using "Secure 3D".
(f) After the confirmation of purchase, the amount (including taxes and other charges) will be withdrawn from your credit card to complete the payment process. By entering your booking data and completing the entry, you grant us express prior authorization to collect the amount payable by you through your credit card number. When you exit the online login window, your flight ticket will be displayed and you will be able to print and/or save your ticket.
(g) Some airline companies offer you the option to reserve tickets on the platform. Ticket booking can be completed later within the reservation period. When this period expires, it can no longer be made and the reservation will expire. The reservation period is determined only by the relevant airline company. We do not have any influence on this and therefore, we accept no liability in respect thereof. During the reservation period, the amount payable for booking is initially blocked from the used credit card and you can cancel the booking at any time. In the event that the booking expires or it is cancelled, neither the ticket will be booked nor will the used credit card be charged. Both are possible only if the booking is completed within the reservation period. However, the flight tickets reserved on the platform but not purchased yet cannot be transferred to any different passenger.
5. Rebooking, Cancellation, Termination, Unrealized Travel, Refund
(a) Cancellations and changes in bookings are only possible by using the available form that can be found on the online platform and should be filled in completely by you. You can get help from our hotline to fill in the form.
(b) Cancellations and refunds are not allowed for promotional flight tickets with special offers.
(c) The conditions for cancelling or changing your booking, including prices, and the conditions for the refund of the ticket prices are specified in the general terms and conditions of the airline company. These can be changed. Therefore, you should always become familiar with them and check the cancellation regulations in the general terms and conditions of the relevant airline company in a timely manner. We cannot provide any information in this regard and recommend you to take out travel termination/cancellation insurance.
(d) If you are excluded from the flight by the airline company or you are unable to attend the flight due to the restrictions imposed by the airline company, no claim for compensation or refund can be made against us. The same applies to unscheduled flight take-offs and landings, technical failures, bad weather conditions, strikes and riots, overcrowding, natural disasters, pandemics, accidents and other events and situations outside the impact area of Enuygun.
(e) Refunding (repayment) of the payments will be made by Enuygun or Wingie only through the credit card account used when booking, where the amount of the refund will be credited again. No separate fees will be charged by us for the refund, but in case of cancellation or changing, the fees paid for card payments and/or rebooking, as well as our service fees are not included in the refund. This will not be applicable if the reason for cancellation is attributable to Enuygun.
6. Special Conditions of the Airway Companies and Travel Information
Please always get information from the relevant airline company on the applicable special booking and transport conditions and contact them directly in case you have any doubts or questions. The following information is of a general nature and does not exclude you from the obligation to inform yourself. We do not assume any liabilities for the accuracy or completeness of information. The same applies to the information about the conditions of entry to and transit passage from the country such as passport, visa, foreign exchange and (other) customs and health regulations, and security issues of the relevant country, as well as climate and health conditions. You should clarify these in time before booking your travel.
(a) Limitations on Prices:
All flight prices posted on the online platform on behalf of the air travel company may be subject to special provisions prohibiting, for example, the transfer of tickets to third parties or the refund of the flight price in case of cancellation. Booking of promotional offers from airline companies are generally non-cancellable or non-refundable.
(b) Additional Services:
In some cases, additional costs are incurred for additional services such as baggage delivery, seat selection or meals. Unless explicitly stated at the time of booking, charges for these are not included in the prices shown. The airline companies are responsible for additional services.
Free baggage allowance of airline companies varies according to domestic and international flights, long, middle or short distance and cabin type. Extra baggage causes additional charges. While booking on the platform, you can register baggage, pets, musical instruments and other items to be kept with the passenger during the flight in the reserved fields. However, we do not assume any liability if the airline refuses to fulfill baggage requests during check-in.
(d) Children; Individuals with Special Needs:
Children from 2to 12 years old can only fly with their parents or their guardians over 18 years old. For offers of accompanying children who travel alone, please contact the relevant airline company. Similarly, please contact the relevant airline company for air travel of individuals with special needs. Generally, a separate seat cannot be requested for infants up to 2 years old (“Young Children”). Infants with an infant passenger ticket can fly on the lap of an adult.
(e) Transfer Times in the Airport:
You should arrive at the airport at least 90 (ninety) minutes before the departure time for domestic flights; and you should arrive at the airport at least 3 (three) hours before the departure time for international flights. Otherwise, there is a risk of losing your claims in respect thereof if you miss your flight.
(f) Multiple Bookings:
In the event that more than one booking has been made with the same airline for the same day in the name of the same passenger, it may be classified as a repetition error by the airline company and as a result, all your bookings may be cancelled. The airline company will probably not inform you in this regard and thus, the data entered will be lost. In such case, neither Enuygun nor Wingie will assume any responsibility and/or liability.
(g) Visa, Customs Conditions:
Please always check the fulfillment of entry or transit passage requirements for all countries of travel, and contact your responsible/authorized embassy or consulate for this information in advance.
The abovementioned issues also apply to vaccines accordingly.
Airline companies may have special conditions in individual cases regarding the check-in times, reconfirmation of return flights and other issues. It is your responsibility to comply with them. We recommend you to get necessary information in time from the relevant airline company in this regard.
7. Information Related to the Online-Platform
(a) Including the specified prices, the information published on the platform regarding the travel and its content is obtained from the airline company or tour operator. We do not have the opportunity to check this information for its accuracy, currency and completeness. We try our best to ensure that it is complete, up-to-date and accurate, but we do not assume any responsibility, assurance or guarantee in this regard.
(b) The same applies to other information available on the online platform and brought into use by third parties.
(c) Breaches of our own information obligation under the agency agreement remain unaffected.
8. Website Use
(a) The online platform is designed for your personal and non-commercial use. You cannot use the online platform for your own commercial purposes without our prior written consent.
(b) All texts, images, videos, logos and other content on the online platform, as well as the online platform itself as a whole, are subject to the industrial property rights of Enuygun or the licensors. You cannot modify, copy, distribute, transfer, publish, license or create derivative works of and/or assign or sell the contents of the online platform. However, you are permitted to copy, save, print and store individual pages and page contents as evidence or for other specific purposes.
(c) It is forbidden to use the online platform in a manner that could expose the online platform, computer system or our network to risk. In particular, the following are prohibited:
(i) Causing an unreasonably high load on the online platform or its system,
(ii) The transmission of software or malware that can prevent, corrupt or manipulate the online platform from displaying on the computers of the users properly,
(iii) Using technologies that prevent or impair access of other users to the online platform.
(d) Online platform may only be used for bookings legally made on your behalf or for another person for whom the user is authorized to act.
(e) You will hold us harmless against any and all claims, damages and costs (including legal expenses, fees and charges) alleged by third parties due to or in connection with the breach of their retention rights in the event that your obligations specified above in (a) to (d) are violated by you.
(f) We have to perform maintenance work on the online platform and our other systems from time to time and try to perform scheduled maintenance work during off-peak hours of the day. However, it may not be disregarded that the accessibility to the online platform as a whole or its individual functions may be restricted or interrupted in individual cases.
(a) Our liability for slight negligence is limited to the breach of essential contractual obligations (so-called principal obligations), compliance of which the contract partner can righteously rely on, and the compliance ensuring the proper execution of the contract. In this case, our liability is limited to the foreseeable damage typical to the contract (the value of the intermediary/agency service).
(b) We will not be held liable for the consequences of force majeure events such as wars, civil unrest/riots, pandemics, natural events, hijacking, terrorist attacks, fires, floods, power outages, accidents, storms, strikes, and lockouts, arrangements by competent authorities or industrial actions affecting our services.
(c) We do not provide any assurance or guarantee for the information, products or services available on the online platform, in particular for the information provided by airline companies (see Articles 6 & 7) unless such assurance or guarantee is given during individual communication with you.
(d) Links to third party websites (Hyperlinks) on the online platform are provided to you on the online platform for information purposes only. We do not have any impact on the content of such third party websites. The availability of links to third party websites on our platform does not imply a legal transaction with the operator of the related third party website and will not be construed as any confirmation or assignment of the content on the related third party website.
(e) To the extent our liability is limited or exonerated under this Article 9, this will also apply in favor of our legal representatives, employees and other servants.
(f) The above exclusions or limitations of liability are not valid for our liabilities for deliberate and gross negligence under the Products Liability Act or any other legally anticipated negligence for death, health or physical damage.
(g) Claims due to breach of contractual duty/liability expire within one year from the end of the year in which the claim originated.
11. Data Protection / Confidentiality
12. Means of Communication
In case of any concern/problem with your booking, you can contact us from:
Friedrichstrasse 171 10117 Berlin, Germany
From +44 203 9360 985.
Please refer to the information under “Contact” on the Online-Platform for the full service hours of our customer service over the telephone.
We reserve the right to make changes at any time on the online platform or its content, in particular regarding the choosing of airline companies, their qualifications, information, databases or contents.
We also reserve the right to change these general commercial terms and conditions at any time, with effect in the future, without further notice to you. The usual up to date version of these general commercial terms and conditions is accessible to public on the online platform. By continuing to use the website or by agreeing to rebook after a change to these general commercial terms and conditions, you declare that you have consented to the changes.
14. Applicable Law, Settlement of Disputes
(a) These general commercial terms and conditions essentially contain all agreements previously reached between you and us. However, the agreements based on individual contracts between the parties have legal precedence.
(b) These general commercial terms and conditions (AGB) are governed by the laws of the Federal Republic of Germany. As a consumer, if you place an order and your habitual residence is in another country at the time of order, the enforcement of the mandatory legal provisions of that country is not affected by the choice of law. If you are a tradesman or do not have permanent residence in the Federal Republic of Germany, the place of jurisdiction is Berlin.
(c) If any of the above provisions is found out to be ineffective or unenforceable, the remaining provisions will continue to be valid. The ineffective or unenforceable provision will be replaced by an effective and enforceable provision that is as close as possible to the legal and economic purpose of the provision to be amended.
(d) The dispute resolution platform of the European Commission is available at https://ec.europa.eu/odr.
(e) Information pursuant to VSBG Article 36: We are neither prepared for nor obliged to participate in any dispute settlement procedure/action before a consumer arbitration committee.
ANNEX: Special conditions for LogiConnect®:
With LogiConnect®, aside from the connecting flights offered by the airline companies, we offer you the additional option of combining/connecting flights of two or more non-connected airline companies in order to offer you better, more and more affordable services. This can give you the opportunity to travel faster or at lower prices.
2. Taking Sufficient Precautions
You must always take sufficient precautions to ensure that you have enough time to catch your flights. Even when using LogiConnect®, please note that for each connecting flight, you may need to pass through separate security checks and passport controls, check-ins, picking-up and delivering baggage, and health measures procedures, to have a transit passage or valid visa to enter into a country, and that the connecting flights may take-off from a different airport than the one where you landed.
3. LogiConnect® Guarantee
Despite sufficient precautions, if you miss a connecting flight booked with LogiConnect® because the previous flight of the different airline company is delayed, the flight plans are changed or the flight is cancelled (for technical reasons), Wingie offers you changing services under the following conditions with LogiConnect® guarantee.
4. Where does LogiConnect®-Guarantee Apply?
(a) LogiConnect®-Guarantee is valid only for the flights booked at Wingie, and marked with LogiConnect® on the website of Wingie.
(b) LogiConnect®-Guarantee is excluded in the following cases:
The connecting flights of the same airline and one-way flights are not covered by this guarantee; relevant airline companies offer their own services for these flights.
If the airline company changes the flight ticket immediately after the purchase of the ticket without the approval of Wingie,
If other additional services are purchased in connection with the travel ticket booking over Wingie(such as baggage transport),
In case of damages/losses arising from unavoidable extraordinary circumstances such as:
Adverse weather conditions
Pandemic or similar negative health conditions
Bankruptcy of airline company
War, terrorist attacks, etc.
5. Content of LogiConnect®-Guarantee
(a) For other loss/damage cases, we offer you an alternative flight with LogiConnect® guarantee. We will contact you through the registered telephone number and offer you an alternative flight option if possible, after you report the loss/damage to us (see below). For this, charges, about which we will inform you in a timely manner, may be applied.
(b) If we do not have such an opportunity to arrange an alternative flight, or if you do not accept alternative options, your ticket for the missed connecting flight will be cancelled and Wingie will return the ticket price of this flight to you.
6. What to Do in Case of Loss/Damage
(a) In order to claim LogiConnect®-Guarantee, there should be no visa or transit visa problems in the country to be connected to, the baggage must be picked up and the next flight must be checked-in, and the security and passport control points should be gotten through in time.
(b) You should also inform us about the delay/cancellation completely and without losing any time as soon as you receive a notice about this situation. You can contact our call center telephone numbers, use the relevant section in the Contact form, or use the online-chat-service.
(c) If you have less than 48 hours to the flight, you can purchase the required alternative ticket yourself as an alternative to rebooking in accordance with choice (a) within the scope of LogiConnect® guarantee and then get a refund from Wingie. You must notify Wingie without any delay with all the necessary information including the delay and/or cancellation of the flight and send the original flight tickets and invoices to Wingie. However, in this case, you are not entitled to benefit from LogiConnect® guarantee. Instead, Wingie will decide, at its sole discretion, on a refund of up to a maximum of 50% of the ticket price of the missed flight.
(d) The fulfillment of the services originating from LogiConnect® guarantee will be performed by Wingie only through the contact information specified during ticket booking. Subsequent changes of communication data leads to forfeit of claims arising from LogiConnect® guarantee.
7. Special Services
(a) If you accept an alternative flight offer from us in case of any damage/loss, but the flight will take place after 12:00 the next day and you will have to wait longer than 8 hours for this purpose and therefore, you need to spend the night at the location where the flight will take-off, Wingie will then refund (reimburse) the cost of overnight accommodation in a hotel, but up to a maximum of 50% of the ticket price for the missed flight. As a prerequisite, the hotel invoice must be sent within 10 days from the date of overnight stay.
(b) If you accept an alternative flight offer from us in case of any damage/loss, but you have to wait for more than 4 hours for the take-off, Wingie will refund an amount up to a maximum of 4.50€ per person for the meals, or the equivalent of that in foreign currency in return for the invoices to be sent within 14 days.